Working with a European FinTech, we led an initiative to optimise processes, structures and resilience in the sensitive area of AML investigations & suspicious activity reporting. 

We introduced standardised typology rules to expedite processing of financial crime cases and to allow timely reporting of SARs. In addition we introduced metrics reporting to reduce manual calculation of workload and aligned data points for management information. 

Tactically, we created workflows and training schemes for new joiners to reduce onboarding time and increase quality over time. In addition we eliminated redundant process steps that reduced processing time by 30%. 

Furthermore we re-organised departments to streamline the working processes and reduce overall staffing requirements.