Case Study: Operational Remediation

We were asked to support a global European FinTech in their remediation of a sensitive workload of AML related events. Initially asked to support this in case processing, we also became involved in the overall process & reporting discussion. 

We trained internal and external staff to use our analysis and investigation methods, which both improved productivity and alleviated the work load. 

Furthermore, we used the learnings of the remediation to conduct smaller process changes, identify larger areas of improvement and install initial dashboard reporting to establish an accurate rundown of the workload.