Our team was asked to support a FinTech in their organisational structure, in particular their governance and operations. The organisation did not have an appropriate governance & decision structure and had undefined and undocumented processes.
We were able to implement effective governance functions, including decision forums and defining clear accountabilities of tasks. Through our work we helped the organisation to implement a faster decision-making process, whilst also integrating a system that sustainably recorded the results.
At the same time we conducted a process mapping exercise, in which we identified all relevant measures which needed to be implemented. Using a holistic operational process map, we documented these measures in a BPM format and created a central depository for all processes. From these mapped processes, we established KPIs, quality control and management reporting.